Privacy Policy 2019-09-16T18:43:43+00:00

Privacy Policy

Escrow London Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By ticking the box confirming that you have read, understand and agree to the terms set out in this policy, you are accepting and consenting to the practices described in this policy.

This policy is compliant with the provisions set out in the Data Protection act 2018.

We have done our best to write this policy in simple clear terms, but if you have any questions concerning this policy or your personal data, please contact us at hello@escrowlondon.co.uk

For the purpose of the Act, the data controller is:

  • Name: Escrow London Ltd
  • Registered Address: DataSpace UK, Wincham Business Park, Wincham Avenue, Northwich, Cheshire, CW9 6GB
  • Tel: 0203 862 0380
  • Email: hello@escrowlondon.co.uk
  • Our nominated representative for the purpose of the Act is: Evan Lever, 2b Redbourne Ave, London, N3 2BS, United Kingdom, 0203 862 0380

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site (our site), or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you report a problem with our site.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

For the avoidance of doubt, personal data in relation to this policy shall include (and shall be subject to the provisions in this policy) your name, email address, company name, phone number, and any other information you may disclose when sending us a message via our ‘Contact Us’ or ‘Get Quote’ form.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Websites

To help analyse how you and other visitors navigate Escrow London websites, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site. We may also engage one or more third-party service providers to provide online advertisements on our behalf. They may use a pixel tag or other similar technology to collect information about your visits to sites, and they may use that information to send you targeted advertisements. For more information regarding this practice and to opt-out of such collection and use of this information by our third-party service providers, please see Networkadvertising.org.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our site, then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality, and you cannot choose to disable those cookies.

Here are examples of third-party providers of analytics and similar services we currently use:

Analytics Services:

Google: Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.

Social networks:

  • LinkedIn – please visit LinkedIn privacy notice here
  • Facebook – lease visit Facebook privacy notice here
  • Twitter – please visit Twitter privacy notice here

Purposes and Legal Grounds: 

Escrow London use personal data for the following purposes:

  • Operate and improve the Service
  • Communicate with users regarding support, security, technical issues, commerce, marketing, and transactions
  • Enforce our contracts, administering and carrying out our obligations under contracts, and complying with the law
  • Complete corporate transactions such as mergers, sales of assets, or bankruptcies

We use the following legal grounds to process your personal data:

  • Escrow London processes your personal data to perform our contract with you for the escrow services. The legal ground for processing is contract.
  • Escrow London also processes your email address for the purpose of sending you important information about your Escrow London products, apps or account, such as important safety information or material changes to this Privacy Policy.
  • If you provide your opt-in consent to receiving marketing information from Escrow London , Escrow London will also process your email address for the purpose of sending you marketing information about Escrow London products and apps. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Escrow London account or through the unsubscribe link at the bottom of our marketing emails.

Transfers and Sharing of Personal Data

Escrow London is a global business. To offer our products, apps and services, we may need to transfer your personal data to other Escrow London companies in other countries.

When you create a Escrow London account, add personal data in your account profile, or upload data to Escrow London, your personal data will be collected and stored on Escrow London servers in the EU. Personal data regarding individuals who reside in a country in the European Economic Area or in Switzerland is controlled by Escrow London.

Subject to applicable data protection law we may share your personal data with:

  • Third parties who act for us or provide services for us, such as billing and credit card payment processing, maintenance, sales, marketing, administration, support, data enrichment, hosting, and database management services
  • Outside professional advisors (such as lawyers and accountants) for purposes related to the operation of our business such as auditing, compliance, and corporate governance
  • Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
  • Protect us, our business or our users, or third parties, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
  • Anyone else where we have your consent or as required by law

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation:

  1. To be informed about our processing of your personal data
  2. To have your personal data corrected if it is inaccurate and incomplete personal data completed
  3. To object to the processing of your personal data
  4. To restrict of processing of your personal data
  5. To have your personal data erased (the “right to be forgotten”)
  6. To request access to your personal data and information about how we process it
  7. To move, copy or transfer your personal data (“data portability”)
  8. In relation to automated decision making, including profiling

Retention of Personal Data

The following criteria are used to determine data retention periods for your personal data:

  • We will retain your personal data as long as your Escrow London account is considered to be active.
  • We will retain financial information about your account 6 years after the end of financial year
  • We will retain technical information about your visits to Escrow London websites and use of Escrow London services for 12 months

Children

We request individuals under 18 not provide personal data to Escrow London. If we learn that we have collected personal data from a child under 18, we will take steps to delete the information as soon as possible.

Security

We have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this document.

We maintain administrative, technical and physical safeguards in an effort to protect against unauthorised access, use, modification and disclosure of personal information in our custody and control. To provide you with an increased level of security online, access to your personal information on certain of our websites may be protected with a password you select.

  • We strongly recommend that you do not disclose your password to anyone.
  • We will never ask you for your password in any unsolicited communication.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact and Complaints

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@escrowlondon.co.uk

If you have a complaint in relation to this policy, please contact us by emailing hello@escrowlondon.co.uk and we will do our utmost to resolve the matter.

You have the right to lodge a complaint with:

  • Name: The Information Commissioners Office
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Tel: 01625 545 745
  • Email: team@ico.org.uk